FellasTechnology Privacy Policy 2026 | Your Data

When you open an account, we collect the details needed to identify you: your name, date of birth, residential address, email address and phone number. We also hold your login credentials and your account activity, such as deposits, withdrawals, game sessions and communications with our team. To meet identity checks required of UK players, we may ask for documents such as a passport, driving licence, proof of address or proof of payment ownership. We also gather technical data like device type, browser and IP address.

We use your data to create and run your account, process payments, verify that you are an adult and who you say you are, and keep play fair and secure. We also use it to respond to your questions, to send service messages about your account, and to meet our legal duties around anti-money-laundering and player protection. Where you have agreed, we may share news about our products. You can change your marketing choices whenever you wish, and opting out never affects your ability to play.

Under UK data protection law, we must have a lawful reason for every use of your information. We rely on contract when we need your details to provide the service you asked for. We rely on legal obligation where regulation requires identity checks, record keeping or reporting. We rely on legitimate interests for fraud prevention, security and improving our service, always weighing this against your rights. Where we ask for consent, such as for marketing, you may withdraw it at any time.

We do not sell your personal data. We share it only with parties that help us run the service: payment providers, identity and fraud-screening partners, hosting and technology suppliers, and customer support tools. Each is expected to protect your information and use it only for our stated purposes. We may also disclose data to regulators, law enforcement or other public authorities when the law requires it, or when needed to protect players and prevent crime.

We keep personal data only for as long as we genuinely need it. Account and transaction records are generally held for the period required by gambling and financial regulation, which continues after an account is closed. Identity verification documents are kept for the same compliance reasons. Once a retention period ends, we delete the information or anonymise it so it can no longer be linked to you. Marketing preferences are kept until you withdraw consent.

You have the right to ask for a copy of the personal data we hold about you, to have inaccurate details corrected, and in some situations to have data erased or its use restricted. You may object to processing based on legitimate interests, and you may object to direct marketing at any time. Where processing relies on consent, you can withdraw it. If you are unhappy with how we respond, you can complain to the Information Commissioner's Office, the UK data protection authority.

We use technical and organisational safeguards intended to protect your information from loss, misuse and unauthorised access. These include restricting access to staff who need it, using encrypted connections for data in transit, and reviewing our suppliers. No system is completely risk-free, so please do your part: choose a strong, unique password, never share your login details, and contact us promptly if you suspect anyone else has accessed your account.

We use cookies and comparable tools to keep you signed in, remember your settings, understand how the site is used and help protect against fraud. Some are essential for the service to work, while others, such as analytics or marketing cookies, are used only where you have given permission. You can adjust your choices through your browser or our cookie settings. For the full list and further detail, please read our separate cookie policy.

We may use account activity to spot signs of harmful play and to support the limits and self-exclusion tools available to you. If you set a deposit limit, take a break or self-exclude, we record that choice so it can be honoured. If gambling is no longer fun, please stop and seek free, confidential help from a UK support service. Play only with money you can afford to lose, and never view gambling as a way to earn.

Requests about your personal data should be directed to our Data Protection Officer through the contact options in your account area. Please tell us what you would like us to do so we can respond efficiently, and we may ask you to confirm your identity first. We may update this policy from time to time to reflect changes in law or our services. When we make a significant change, we will notify you, and the date of the latest revision will always be shown here.